Refund policy

At Crystal Boutique, customer satisfaction is our priority. We want you to feel confident and happy with your purchase. Our Return and Refund Policy is designed to provide a simple, clear, and hassle-free experience.

Returns

Return Eligibility

To be eligible for a return:

  • Items must be requested for return within 30 days of delivery.
  • Products must be unused, undamaged, and in their original packaging.
  • All accessories, manuals, and included items must be returned with the product.
  • Items must be in the same condition as received.

Certain products may not be eligible for return, including:

  • Custom-made or personalized items
  • Clearance or final sale products
  • Items damaged due to improper installation or misuse

Please check individual product details for specific return conditions.

How to Start a Return

To request a return:

  1. Contact our customer support team at:
    📧 Email: contact@crystal-boutique.shop
    📞 Phone: +1 718-782-0635
  2. Provide:

    • Order number

    • Product details

    • Reason for return

    • Photos (if the item is damaged or defective)

  3. Once your return request is approved, we will provide return instructions.

Please do not send items back before receiving approval from our team.

Return Shipping

  • Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.
  • We recommend using a trackable shipping method when returning items.
  • Crystal Boutique is not responsible for packages lost during return shipping.

Once your returned item arrives and passes inspection, we will notify you regarding your refund status.

Return & Refund Timeline

  • Return Period: 30 days from delivery date
  • Refund Processing Time: Within 10 business days after approval
  • Restocking Fee: None
  • Return Method: Mail return
  • Return Shipping Label: Customer responsibility (unless the item is defective or incorrect)
  • Refund Currency: USD (United States Dollars)

Refunds

Refund Processing

Once your return is approved, your refund will be processed within 10 business days (Monday–Friday).

Refunds will be issued to your original payment method. Depending on your bank or payment provider, additional processing time may be required before the amount appears in your account.

Partial Refunds

Partial refunds may apply if:

  • The returned product is not in its original condition.
  • The item is damaged, missing parts, or shows signs of use.
  • The return does not meet our eligibility requirements.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Shipping charges
  • Gift cards
  • Final sale or clearance items
  • Products damaged through misuse or incorrect installation

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider or payment service.
  3. Allow additional processing time from your financial institution.
  4. If you still have not received your refund, contact us:

📧 Email: contact@crystal-boutique.shop
📞 Phone: +1 718-782-0635

Exchanges

We only replace items if they arrive damaged, defective, or incorrect.

If you need an exchange, please contact us with your order details, and our team will assist you with the next steps.

Contact Information

🛒Trade Name: Crystal Boutique

📞Phone: +1 718-782-0635

📧Email: contact@crystal-boutique.shop

🏠Address: 25 Graham Ave, Brooklyn, NY 11206, United States.

🕒Business Hours

We are available to assist you during the following hours:

Monday – Friday: 9:00 AM – 07:00 PM